Valhalla Mountain Lodge has adopted the British Columbia Province’s Exposure Control Plan to reduce the number of social interactions between workers, clients and nearby communities through the use of physical distancing, enhanced protection where physical distancing is not practical, increased hygiene practices and cleaning and disinfecting high touch point areas.
- Valhalla Mountain lodge is committed to ensuring the health and safety of our clients and staff as well as every individual in the communities where we live, work and play. We need to demonstrate the highest standard of care so we are implementing a “Best Management Practices” that meet Health Canada’s and the Province of B.C. requirements for COVID-19. They are as follows :
- Personal Hygiene
- Stay at Home if you are Sick
- Environmental Hygiene
- Safe Physical Distancing
- Physical Modification
- Public Health and Safety Guidelines and WorkSafeBC requirements.
Five Principles for Every Situation
- Personal Hygiene:
- Frequent hand washing
- Cough or sneeze into your sleeve
- Wear a non-medical mask
- No handshaking
2. Stay Home if You Are Sick:
- Routine daily screening
- Anyone with any symptoms must stay away from others
- Returning travelers must self-isolate
3. Environmental Hygiene:
- More frequent cleaning
- Enhance surface sanitation in high touch areas
- Touch-less technology
4. Safe Social Distancing:
- Meet with small numbers of people
- Maintain distance between you and people
- Size of room: the bigger the better
- Outdoor over indoor
5. Physical Modification:
- Spacing within rooms or in transit
- Room design
- Plexiglas barriers
- Movement of people within spaces
Client Safety Practices and Pre-screening Communications
Standard communications that will be shared with clients before and during their visit to our premises include:
- A prescreening questionnaire to ensure the client is healthy before travelling .
- A copy will be provided to guests in advance, and it will be clear in all communications that anyone experiencing symptoms within 14 days of their trip will be not be permitted on the premises.
- A waiver to be signed by the client as part of the liability insurance
- An orientation message at the first point of contact reconfirming their health and welcoming them to the premises.
- Specifics about the current operating environment
- Overview and expectation of client adherence to the Best Management Practices
- Training for clients will take place in a two-step process, including a prescreening questionnaire and an on-site orientation.
- Clients will be required to physical distance when possible and wear a face-covering/mask when 2-meter separation is not possible
- Maintain a high level of personal hygiene at all times following provincial guidelines
- Employees will Monitor Clients for signs of illness and, if noticed, isolate them from the rest of the client group. Inform their manager if there is an incident of illness
- Guests are advised to bring a mask and hand sanitizer sufficient for helicopter and other transportation with them.
At the first point of in-person contact with clients, all clients must again self-declare their health status, and will be given a COVID-19 orientation by their custodian. The orientation will include an explanation of the safety measures and procedures, physical distancing, proper hygiene practices, and monitoring and reporting illness.
These safety measures require the cooperation of all clients through adherence to our policies and procedures. A full list of the COVID-19 measures we have implemented is provided on documents that are available on Valhalla website and on business premises.
- Clients must declare any illness to staff.
- Client groups should be kept to 60% of social contact maximum of the Pre-Covid normal
- Clients must maintain a high level of personal hygiene, including frequent hand washing or the use of sanitizer.
- In addition, respiratory etiquette is essential in preventing the spread of illness.
- The key elements of respiratory etiquette are:
- Covering cough/sneeze into a sleeve or tissue
- Disposing of used tissues in garbage or wood stove
- Cleaning hands after coughing or sneezing
All policies will be enforced, and anyone not in compliance with these policies will be asked to leave the premises at their cost ( helicopter).
This messaging will be included in the client orientation conducted at the first point of contact.
Transportation services will follow Transport Canada guidelines for air transport, marine transport and surface transport. All guests and staff must comply with Public Health Agency of Canada Face covering/ mask directives for cloth or disposable face masks when required. Staging Area:
- Physical distancing is paramount regarding transportation to and within the site..
- Respect all physical distancing guidelines
- Guests maybe scheduled to present themselves at our staging area at different times.
- When disembarking from the helicopter, allow enough time for passengers to adequately distance themselves to prevent crowding.
- All passengers will be required to undergo a health check and verification that they are carrying a non-medical mask or face covering, and that they comply with any instructions from a crewmember with respect to seating and disembarking, as well as wearing a mask, face covering, or additional protective equipment as required.
- In conditions where it is impossible to maintain physical distancing, passengers will be required to wear Protective Equipment.
- Employees must also be protected using protective equipment while loading and unloading guests.
- Hand washing facilities or sanitizer must be made available before and after the helicopter ride.
- A garbage can will be provided to dispose of gloves after unloading the helicopter.
- Physical distancing:
- All passengers are required to undergo a health check and a verification that they are carrying a non-medical mask or face covering, and that they must wear the mask or face covering at all times during the flight when they are unable to maintain a reasonable physical distance from another person unless both persons live in the same private dwelling-house or other place that serves that purpose;
- and they must comply with any instructions from a crew member with respect to wearing the mask or face covering.
- An in-depth briefing on the lodge-specific COVID management plan will be conducted at the beginning of the trip.
- A daily safety briefing will be conducted to remind guests of the guidelines and to confirm the absence of symptoms. Guests will be encouraged to immediately bring any symptoms to the attention of staff members.
- Physical distancing must be maintained during briefings.
All workers and guests must complete a quick daily symptom check.
All workers and guests must complete a quick daily symptom check.
Food and Beverage Services
Provincial orders and guidelines for Food and Beverage Services will be followed.
Food Preparation Protocols:
- Only essential staff members will be permitted within the kitchen, to reduce possible contamination and to allow physical distancing measures to be upheld.
- No guests permitted in the kitchen.
- Minimal staff to allow sufficient space for physical distancing.
- Use markings or dividers in the kitchen to ensure physical distancing.
- External packaging (boxes, crates etc.) must not be allowed inside the kitchen.
- Help customers maintain good infection control and physical distancing by discontinuing operations, such as salad bars, buffets, and beverage service stations that require customers to use common utensils or dispensers. Do not provide self-serve food to guests.
- Rearrange seating to ensure physical distancing guidelines and maximum occupancy restrictions are observed. If seating cannot be arranged appropriately to ensure 2m physical distancing, install physical barriers where practicable.
- Only designated lodge staff may perform dishwashing and post-meal clean-up operations.
- Members of different households must not be placed in the same shared accommodation space.
- In cases where this is not possible, shared accommodations should be arranged in such a fashion that beds are at least 2m apart and head-to-toe where possible. If beds cannot be at least 2m apart, use temporary barriers between beds, such as curtains, to prevent droplet spread while sleeping, and sleep head-to-toe.
- No individuals in a shared accommodation can be ill or meet a criterion that requires self-isolation requirements.
- Any individuals that are ill or require self-isolation must be immediately moved into separate facilities; otherwise all individuals in the accommodation unit must be placed in self-isolation.
Cleaning, Sanitizing Protocols and Disinfectants that meet Health Canada’s requirements
Hard surfaces will be cleaned and disinfected often . With products that meet Health Canada’s requirements for COVID-19.
- Textiles, neoprene, and other products requiring specialized detergents and sanitation will be cleaned after each use according to manufactures direction and dried preferably in open air and sunshine
Hand washing Stations
- Lodge operators and workers must model good hygiene practices while with guests, including diligent hand washing with soap and water or use of hand sanitizer with a minimum 60% alcohol.
- Hand washing stations with soap and water must be made available to individuals in the lodge.
Cleaning of Shower and Toilet Facilities
- Shared shower facilities must be cleaned and disinfected daily.
- Bucket or bag type showers may be prepared by the individual if water is available at a tap or valve that can be easily disinfected,
- Existing facilities previously used as saunas may be used for guest bathing or showering if equipped and configured in a way that allows the space to be easily and effectively cleaned and disinfected.
- If used for bathing, interior temperatures should be kept below 30 C.
- Sauna rooms must not be used for sitting or steam bathing.
- Workers are NOT to provide housekeeping services within rooms occupied by guests or other workers rooms during their stay.
- All guest rooms must be fully cleaned and disinfected at the end of every trip.
Cleaning of Common Areas
- Items that cannot be easily cleaned and disinfected have been removed (e.g., magazines, books, throw pillows, etc.)
- Ensure daily cleaning and disinfection of all common areas and surfaces.
- Ensure high touch surfaces are cleaned at least twice daily. This includes doorknobs and handles, telephones, radios, light switches, tables, chairs and washrooms.
- Floors and walls should be kept visibly clean and free of spills, dust and debris.
- Empty and clean garbage cans in common areas regularly.
- Clean and disinfect all common areas, including door knobs and handles, telephones, radios, light switches, tables, chairs and washrooms.
- Contact with another individual’s personal items poses risk of indirect transfer of the virus. All personal items should be kept in locations where there is no risk of incidental contact by other workers or lodge guests.
- Where practicable, each worker and guest should utilize only their own communication (radios, satellite communication devices) and safety equipment or other gear throughout the duration of the trip to minimize contact spread of COVID-19.
- Mobile phones, water bottles, coffee mugs, headlamps, reading materials, and other personal items may have droplets on them and could transmit infection to another worker or lodge guest.
- These items must not be left in common areas.
- Personal gear and clothing, including Gore-Tex outer layers, insulating layers, leather gloves, backpacks, and ski boots may have droplets on them as a result of use and could transmit infection to another worker or lodge guest.
If adequate space is not available in existing drying rooms, prevent incidental contact with another individual’s gear.
- Where possible, groupings of any size must be structured so that those present can maintain a reasonable physical distance from each other
- Operators should reduce (frequency and duration) in-person indoor meetings, guest briefings and other indoor gatherings and hold meetings outside to the extent possible.
- It is critical to evaluate how many people can reasonably be in a common space and easily practice reasonable physical distancing between people to reduce the spread of COVID-19. It is strongly recommended that lodge operators have 5 square metres of floor space per person, i.e. 5 square metres/person.
- In order to meet this guideline, lodge operators should consider reducing total numbers of workers and guests, or staggering mealtimes, briefings, and indoor recreation / socialization opportunities where practical.
- Guests will be briefed on potential choke points (doorways, stairwells, etc)
Lodge operators may consider making it possible for workers and guests to store and dry their gear in their own accommodation space ( bedrooms)
All personal items should be kept in locations where there is no risk of incidental contact by other workers or lodge guests, and where practicable, each worker and guest should utilize only their own communication and safety equipment or other personal gear or clothing throughout the duration of the trip to minimize contact spread of COVID-19.
It is expected that our employees and guests at Valhalla Mountain lodge will be able to enjoy our inimitable backcountry experience with minimal risk if we all adhere to safe practices as outlined in this document and follow provincial mandates regarding COVID-19 transmission prevention.